This Privacy Policy explains how Zeus138 collects, processes, stores, and protects your personal data when you use our platform. We are committed to handling your information with care, transparency, and respect — in line with internationally recognised data protection standards.
Zeus138 ("we", "us", "our", "the Platform", "the Operator") operates the online casino and sports betting platform accessible at https://zeus138.cam. We understand that your personal data is important to you, and we take our responsibility as a data controller seriously.
This Privacy Policy ("Policy") sets out in clear, structured terms how Zeus138 collects, receives, holds, uses, discloses, and otherwise processes personal data about individuals who visit, register on, or otherwise interact with the Zeus138 platform ("Users", "you"). This Policy applies to all personal data processed by Zeus138, regardless of the medium through which that data is provided — including via our website, live chat support, email correspondence, and payment processing interactions.
By registering an account on Zeus138, depositing funds, or otherwise using the platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein. This Policy should be read alongside our Terms & Conditions and Responsible Gambling Policy.
Zeus138 is committed to transparency. We do not sell your personal data to third parties for their own marketing purposes. Your data is processed solely for the purposes described in this Policy. If you have any questions about how your data is handled, please contact us at [email protected] (plain text — not a clickable link).
For the purposes of this Privacy Policy, the following terms shall have the meanings set out below:
| Term | Meaning |
|---|---|
| "Personal Data" | Any information relating to an identified or identifiable natural person — including name, email address, phone number, IP address, device identifiers, financial information, and identity documents. |
| "Processing" | Any operation performed on personal data, including collection, recording, storage, alteration, retrieval, use, disclosure, restriction, erasure, or destruction. |
| "Data Controller" | Zeus138, the entity that determines the purposes and means by which personal data is processed. |
| "Data Processor" | A third-party service provider that processes personal data on behalf of Zeus138 under a contractual data processing agreement. |
| "KYC Data" | Identity verification documents and supporting evidence submitted by Users to satisfy Zeus138's Know Your Customer obligations, including government-issued photo ID and proof of address. |
| "Cookies" | Small data files placed on a User's device by the Zeus138 website for session management, analytics, and personalisation purposes. |
Zeus138 collects the following categories of personal data in the ordinary course of platform operations:
When you create a Zeus138 account, we collect: your full name, email address, date of birth, residential address (including city — for example, Kuala Lumpur, Petaling Jaya, Johor Bahru, Penang, or Shah Alam), mobile phone number, and your chosen username.
To comply with our obligations under international licensing frameworks and to prevent fraud and money laundering, we collect and verify: a copy of your government-issued photo identification (Malaysian MyKad, Driver's License, or Passport); proof of residential address (utility bill, bank statement, or official correspondence dated within the previous three months); and a live selfie or photograph of you holding your identity document.
We collect information about your deposit and withdrawal transactions, including: payment method identifiers (e.g., masked Touch 'n Go eWallet account reference, masked bank account number for Maybank, CIMB, Public Bank, Hong Leong, or RHB FPX transactions, masked DuitNow identifier, or USDT TRC20 wallet address), transaction amounts in MYR (or USDT equivalent where applicable), transaction dates and reference numbers, and transaction status records.
We automatically collect technical and behavioural data as you use the platform, including: IP address and approximate geolocation (country/city level); device type, operating system, and browser version; session start and end times; pages visited and features used within the Zeus138 platform; game rounds played, wager amounts, and betting history; login timestamps and authentication event logs.
When you contact Zeus138 via live chat, email ([email protected]), or any other support channel, we retain records of those communications for quality assurance, dispute resolution, and regulatory compliance purposes.
Where you use Zeus138's responsible gambling tools — including setting deposit limits, requesting self-exclusion, or activating session reminders — we record these instructions and any associated dates and parameters to ensure they are enforced consistently.
Zeus138 collects personal data through the following mechanisms:
Zeus138 processes personal data for the following specific purposes:
| Purpose | Description |
|---|---|
| Account Management | Creating, maintaining, and securing your Zeus138 account; processing login requests; enforcing account restrictions or suspensions where required. |
| Identity Verification | Conducting KYC checks to confirm your identity, age (21+), and eligibility to use the platform in accordance with our licensing obligations. |
| Payment Processing | Processing deposit and withdrawal requests via your selected Malaysian payment method; maintaining transaction records; managing chargebacks and disputes. |
| Regulatory Compliance | Fulfilling obligations under Zeus138's international online gaming licence — including anti-money laundering (AML) screening, sanctions checks, and PEP screening. |
| Fraud Prevention | Detecting, investigating, and preventing fraudulent activity, bonus abuse, multi-accounting, and other prohibited conduct as defined in our Terms & Conditions. |
| Customer Support | Responding to support queries; investigating and resolving account, payment, or gameplay disputes; maintaining quality records of support interactions. |
| Responsible Gambling | Enforcing self-exclusion requests, deposit limits, loss limits, and session controls; monitoring usage patterns for signs of problem gambling behaviour. |
| Platform Improvement | Analysing aggregate, anonymised usage data to improve platform performance, game selection, user experience, and mobile responsiveness. |
| Marketing (where consented) | Sending promotional offers, bonus notifications, and platform updates to Users who have provided explicit marketing consent. Consent may be withdrawn at any time. |
Zeus138 does not use your personal data for automated decision-making that produces legal or similarly significant effects, except for age verification (21+ enforcement) and sanctions screening, where automated checks are supplemented by manual review where a flag is raised.
Zeus138 relies on the following legal bases for processing personal data:
Zeus138 shares personal data with carefully selected third-party data processors who provide services necessary for platform operations. All third-party processors are bound by contractual data processing agreements that restrict their use of your data to the specified purpose only. These processors include:
Zeus138 may share limited session and account data with integrated game providers as technically necessary to deliver the relevant game or sports betting service. This data is limited to a pseudonymous player identifier, session token, and wagering parameters — no name, address, or financial data is shared with game providers.
Zeus138 may disclose personal data to competent legal, regulatory, law enforcement, or government authorities where required by applicable law, court order, or regulatory obligation, without prior notice to you.
Zeus138 does not sell, rent, or trade your personal data to third parties for their own independent marketing or commercial purposes. Any data sharing is strictly limited to the operational purposes described in this Policy.
Every third-party processor engaged by Zeus138 is subject to written data processing agreements that include strict confidentiality obligations, purpose-limitation clauses, and security requirements consistent with internationally recognised data protection standards.
Zeus138 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following indicative retention periods apply:
| Data Category | Retention Period |
|---|---|
| Account Registration Data | Duration of account plus 5 years following permanent account closure. |
| KYC & Identity Documents | 5 years from account closure or last transaction, whichever is later, in line with AML record-keeping obligations. |
| Financial Transaction Records | 5 years from date of transaction, as required under international gaming licensing AML obligations. |
| Communications & Support Records | 3 years from the date of the communication, or until resolution of any related dispute, whichever is later. |
| Responsible Gambling Records | Duration of account plus 5 years, to enable enforcement of self-exclusion decisions and to support regulatory audit requirements. |
| Marketing Consent Records | Until consent is withdrawn, plus 2 years from withdrawal date as evidence of prior consent. |
| Website & Usage Analytics | Up to 26 months in anonymised or aggregated form. |
Upon expiry of the applicable retention period, Zeus138 will securely delete or anonymise personal data in accordance with its data destruction procedures.
Cookies are small text files stored on your device when you visit the Zeus138 website. They are widely used to make websites function correctly, improve user experience, and provide website operators with analytical information.
You may control non-essential cookie categories through your browser settings. Most modern browsers allow you to view, disable, and delete cookies. Please note that disabling certain cookies may affect the functionality of the Zeus138 platform — in particular, disabling session cookies will prevent you from maintaining a logged-in state. Specific browser instructions for managing cookies are available through your browser's help documentation.
Zeus138 implements a range of technical and organisational security measures to protect personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include, but are not limited to:
No internet-based system is 100% secure. While Zeus138 takes reasonable and proportionate steps to protect your personal data, we cannot guarantee absolute security. You are responsible for maintaining the security of your own account credentials. Zeus138 will never request your password via email, live chat, or any other communication channel.
Subject to applicable data protection laws and Zeus138's legal obligations (including AML record-keeping requirements that may restrict certain rights), you have the following rights with respect to your personal data held by Zeus138:
Request a copy of the personal data Zeus138 holds about you, along with information on how it is processed.
Request correction of inaccurate or incomplete personal data held by Zeus138 about you.
Request deletion of your personal data where it is no longer necessary for the purpose it was collected, subject to legal retention obligations.
Request that Zeus138 restricts the processing of your personal data in certain circumstances — for example, while an accuracy dispute is under review.
Request your personal data in a structured, commonly used, and machine-readable format for transfer to another data controller.
Object to processing based on legitimate interests, including direct marketing. Withdrawal of marketing consent can be effected at any time with immediate effect.
To exercise any of the above rights, please submit a written request to [email protected] (plain text — not a clickable link), clearly identifying yourself and the right you wish to exercise. Zeus138 will acknowledge your request within 5 business days and provide a substantive response within 30 calendar days, extendable by a further 60 days where the request is complex or numerous.
Zeus138 is strictly an adult gaming platform. We do not knowingly collect personal data from individuals under the age of 21. Registration on Zeus138 is prohibited for persons under 21 years of age, and age verification forms a mandatory component of our KYC process.
If Zeus138 becomes aware that personal data has been collected from an individual under the age of 21, we will take immediate steps to delete that data and close the associated account. If you believe that a person under 21 has registered on Zeus138, please contact us immediately at [email protected] (plain text only).
If you are a parent or guardian and believe your child (under 21) has accessed or registered on Zeus138, please contact our support team immediately. We will prioritise the investigation and removal of any such account and associated data.
Zeus138 reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable laws, licensing requirements, or operational procedures. When material changes are made to this Policy, Zeus138 will notify registered Users via email to the address on file, and will post a prominent notice on the Zeus138 platform no less than seven (7) days before the updated Policy takes effect.
The "Last Updated" date at the top of this page reflects the most recent revision. We encourage you to review this Policy periodically. Your continued use of the Zeus138 platform following the effective date of any amended Privacy Policy constitutes your acknowledgement of and agreement to the updated terms.
If you have any questions, concerns, or requests relating to this Privacy Policy, the personal data Zeus138 holds about you, or Zeus138's data protection practices, please contact our Data Protection team through the following channel:
Data Protection Contact:
Email: [email protected] — plain text, not a clickable link
Subject line: "Privacy — [Your Query Type]" (e.g., "Privacy — Data Access Request" or "Privacy — Erasure Request")
Zeus138 aims to acknowledge all privacy-related inquiries within 5 business days and provide a full response within 30 calendar days of receiving your request.
For questions about our platform's terms of use, please visit our Terms & Conditions page. For information about responsible gambling tools, self-exclusion, and deposit limits, please visit our Responsible Gambling page.
Six commitments Zeus138 makes on how your personal data is handled — every day, on every transaction.
Every piece of data transmitted between your device and Zeus138's servers is secured with TLS encryption. Your login, KYC documents, and payment details travel over fully encrypted channels at all times.
Zeus138 does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. Your data is used solely to operate your account and comply with our licensing obligations.
Personal data is not kept indefinitely. Zeus138 applies specific retention periods to each data category and securely deletes or anonymises data once those periods expire.
We explain exactly why we collect identity documents (regulatory obligation), how long we keep them (5 years post-closure), and who can access them (authorised compliance staff only).
Access, rectification, erasure, portability, and objection rights are all available to Zeus138 Users. Submit a written request to our support team and receive a response within 30 days.
Every third-party processor — from Touch 'n Go eWallet's payment gateway to our KYC verification partner — operates under a written data processing agreement with strict confidentiality and purpose-limitation requirements.
Zeus138 is built on transparency. Now that you understand how we handle your personal data, you can engage with the platform confidently — knowing your information is managed responsibly and with clear purpose.
For players aged 21 and above only. Malaysian users are responsible for compliance with local laws regarding online gambling.